Our Continuous Improvement Methodology looks like this:

Our method will take you and your business on a journey through the following steps:

  • Identify the root problem: using customer feedback, front line employee input and accurate data; we work with you to find the real cause of the issues that are limiting your ROI 
  • Plan for solutions: working quickly with all the stakeholders, we:
    • facilitate the development of possible scenarios to solve the problem 
    • review the scenarios for the one best fit, considering all circumstances and what the data reveals
    • determine a step-by-step Plan to correct the problem
    • determine how progress will be measured (Key Performance Indicators)  
  • Do a ‘trial run’: determine best small scale pilot program area, including:
    • a documented process, 
    • identification of the best leader for the project
    • appropriate support on hand, 
    • KPIs in place & data collection process implemented in a timely and accurate manner 
  • Check the ‘trial run’ results & make adjustments: with all stakeholders once again at the table; using customer feedback, front line employee input and accurate data from the pilot program, determine enhancements to improve performance of the solution
  • Act by Implementing new plan : Plan for enhanced pilot program roll out on a larger scale, including: 
    • documentation of process 
    • KPI development, including lead and lag measures, for ongoing monitoring of program
    • change management strategy to ensure adoption
    • training to assure necessary expertise is in place
    • 30-60-90 day team check-ins; monthly reviews thereafter
  • Repeat: On-going Business Process Redesign: as customers, competitors and circumstances change, so should your processes. We will help you set up a simple Identify-Plan-Do-Check-Act model that will keep this project on target and delivering the results you deserve. Never stop improving!

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