Our Continuous Improvement Methodology looks like this:

Our method will take you and your business on a journey through the following steps:

  • Identify the root problem: using customer feedback, front line employee input and accurate data; we work with you to find the real cause of the issues that are limiting your ROI 
  • Plan for solutions: working quickly with all the stakeholders, we:
    • facilitate the development of possible scenarios to solve the problem 
    • review the scenarios for the one best fit, considering all circumstances and what the data reveals
    • determine a step-by-step Plan to correct the problem
    • determine how progress will be measured (Key Performance Indicators)  
  • Do a ‘trial run’: determine best small scale pilot program area, including:
    • a documented process, 
    • identification of the best leader for the project
    • appropriate support on hand, 
    • KPIs in place & data collection process implemented in a timely and accurate manner 
  • Check the ‘trial run’ results & make adjustments: with all stakeholders once again at the table; using customer feedback, front line employee input and accurate data from the pilot program, determine enhancements to improve performance of the solution
  • Act by Implementing new plan : Plan for enhanced pilot program roll out on a larger scale, including: 
    • documentation of process 
    • KPI development, including lead and lag measures, for ongoing monitoring of program
    • change management strategy to ensure adoption
    • training to assure necessary expertise is in place
    • 30-60-90 day team check-ins; monthly reviews thereafter
  • Repeat: On-going Business Process Redesign: as customers, competitors and circumstances change, so should your processes. We will help you set up a simple Identify-Plan-Do-Check-Act model that will keep this project on target and delivering the results you deserve. Never stop improving!


Meet Our Team and find out WHO WE ARE

Learn about WHAT WE DO

Thank you for visiting HOW WE DO IT!

Learn WHY PARK PLACE BIS might be right for your business