Over the past seven weeks, we’ve taken a close look at change management. Here is a review of our blog posts each week, as well as some additional resources you may want to check out.
Sometimes it’s not that easy to tell if you have a process problem. It can masquerade as an unhappy customer, unhealthy employee turnover, poor individual work performance or any number of issues. Good process is the underlying foundation that provides strong support for consistent customer delight, employee engagement, and stronger profitability.
It is mission critical to identify and repair poor processes before they cause a business failure. So how do you know if you have a bad process? You might have a bad process if…
#10… it takes longer than it should
# 9… it is far from simple or straightforward & frequently has to be done over
# 8… it does not allow for any flexibility
# 7… data becomes lost or unavailable
# 6… it is not meeting budget
# 5… profits are decreasing
# 4… it is not meeting KPIs (or you aren’t measuring it)
# 3… most of it is highly reactive, rather than pro-active
# 2… you hear the same customer complaints about it over and over again
# 1… nobody knows what it is
Process problems can generally be corrected fairly easily. It begins with identifying the root problem. Click here to download our FREE Problem Identification white paper.