Park Place BIS works with a variety of B2B, B2C, and nonprofit organizations of varying sizes and in multiple industries including Healthcare, Law, Manufacturing, and Education.

• Operational functions - Implement process improvement methodologies and apply change management strategies to increase efficiency and productivity while ensuring quality control.

• Financial functions - Conduct comprehensive financial analysis and risk assessment in order to maximizing profitability and minimizing loss.

• Sales and Marketing functions - Clearly define the organization’s brand to market more efficiently and sell more effectively. Develop customer profiles, style guides, marketing and selling plans, etc. and design/redesign websites.

• Documentation functions - Develop documentation and implement document management systems, ensuring regulatory compliance, and providing data analysis on KPIs with actionable metrics.

HCR Manorcare is currently known as ProMedica.

• Onboard new patients in the skilled nursing and short-term care departments.

• Worked with the department management team to assess patient condition upon admission and determine goals to be reached before discharge.

• Performed psychosocial component of MDS assessments.

• Periodically reassessed patient condition and progress in order to determine any additional services or care plan adjustments needed.

• Conducted family meetings to determine available level of assistance.

• Maintained comprehensive understanding of patient progress by attending daily meetings to exchange relevant patient information with all team leads.

• Setup all post-discharge services such as in-home care, DME, transportation to follow-up appointments, or transfer to a long-term care facility.

• Provided immediate support to patients experiencing mental health issues.

• Consistently increased profitability by researching trends for ordering, and marketing merchandise accordingly.

• Provided superior customer service by identifying customer needs.

• Optimized merchandise presentation while maintaining cleanliness and safety.

• Ensured shop was an active part of the community by helping to organize and participate in local events and fundraising activities.

• Recruited, selected, trained and periodically evaluated all employees.

• Tracked and monitored revenue and expenses, ensuring accuracy of data.

• Established and maintained connections with wholesalers and local vendors.

• Developed and implemented strategies to shift to eCommerce.

• Optimized customer journey to increase engagement and retention.

• Improved customer experience using analytics-driven marketing efforts.

During my ownership of Habitat Earth, I was able to work the following contract positions in healthcare:

• PROGRAM MANAGER / OFFICE MANAGER, Visiting Angels Homecare

  • As PROGRAM MANAGER, I create a policy and procedure manual, and recruited an RN, earning the agency accreditation from The Joint Commission (JCAHO).

  • As OFFICE MANAGER, I handled all day-to-day administrative activities such as onboarding new Clients, scheduling in-home care and transportation for current Clients, recruiting and training new HHAs and PCAs, and maintaining all state required paperwork and background checks (hardcopies and digital records).

• PROGRAM MANAGER / OFFICE MANAGER, Ashby Homecare

  • As PROGRAM MANAGER, I developed a growth strategy that defined a new administrative structure and all administrative processes, allowing the agency to expand from 10 Clients to 17 only two months after implementation.

  • As OFFICE MANAGER, I put into practice all newly developed administrative processes, such as onboarding new Clients, recruiting and processing all new Home Health Aides (HHAs) and Personal Care Aides (PCAs), and the handling of all financial procedures.

• PROJECT MANAGER / OFFICE MANAGER, V&M Pediatrics

  • As PROJECT MANAGER, I assisted two physicians in opening a pediatric practice. My primary responsibilities included reviewing and approving all insurance contracts, training all staff on EMR software, designing and implementing all office management procedures, designing and implementing all HR procedures, developing a marketing plan, as well as hiring and training the permanent Office Manager.

  • As OFFICE MANAGER, I handled all day-to-day administrative activities such as onboarding new patients, scheduling and billing all appointments, maintaining all state required paperwork (hardcopies and digital records), and provide highly detailed monthly and quarterly financial analysis.

• MEDICAID & MEDICARE BILLER, Visiting Nurse Association
  While VNA was recruiting a new Medicaid/Medicare Biller, I was brought in to clean up outstanding claims that had repeatedly generated errors within the billing system. After research and correction, I was able to successfully process over $700,000 in claims.

• TRANSACTIONAL EDITING COORDINATOR, Cone Health - Moses Cone Hospital

  • Created the training environment within a new EMR software package.

  • Assisted with training all hospital staff on new EMR software.

  • Monitored the transactional editing system to review and correct errors, as well as identifying error trends to inform the focus of training update sessions.

• Researched, analyzed, prepared and presented weekly and monthly reports containing information requested by Directors of the Case Management, Finance, and Behavioral Health Departments.

• Reviewed all applicable federal, state, and local regulatory requirements. Ensured compliance and audit-readiness of all Client files, updated company policy and procedure manuals yearly, prepared/ planned/ participated in audits.

• Examined and corrected authorization/claims system coding errors to ensure claim approval, then analyzed coding error trends and made quality improvement recommendations to decrease future errors

• Supervised department administrative functions and provided direct assistance to the Director of Case Management

• Conducted insurance verification to confirm patient coverage and define limits.

• Maintained contact with multiple Home Health Aide / Personal Care Aide providers, as well as skilled nurses and therapists (PT, OT, ST) to schedule appropriate care for an average of 85 Clients.