Every business wants to…
Operational excellence results from a combination of many factors; such as employee engagement, a commitment to quality, innovative thinking, safe processes, reliable output, and of course, all centered on the voice of the customer.
We are experts at cutting through all the noise and diversions to discover the real root of the problem. It is a strength of ours to identify the problem without placing blame. A culture in which employees learn from mistakes will result in a faster and more successful implementation of the solution.
Here’s how we begin the project
Designing Your Operational Solution
Operations & results data
Data collection procedures
Voice of the customer data
“As Is” process by talking with all major stakeholders
What is going wrong
When it is happening
“As Is” process step-by-step
Tools currently in use
Technology now in use
Skill sets presently in use
To ensure the success of the project, it has to be written down and communicated, outcomes must be measured, and proactive action needs to be taken for results to be successful.
Here’s how we end the project
Finalizing Your Operational Solution
Agree on best practices, standards of operation, and expected outcomes
Decide on suitable format for final documents
Building on current documents, prepare rough draft of new document
Review and improve on final version
Complete and approve final version
Ensure appropriate metrics are in place along with an effective method for reporting them
Ensure KPIs are identified, along with the process for regular review, analysis, and action based on KPIs in place
If appropriate, prepare training documents
If you would like to discuss your current operational problems to determine the best possible solution, we’re here to help!
See what our Clients have said about our Operational Solutions!
Please don’t hesitate to Contact Us for references!
We would love to let you speak with any of our satisfied customers.
Timeframe, What to Expect, and Costs
of Your Operational Solution
Our solutions are customized to fit your needs. Our goal is to get in, find the solutions, get it implemented, and get out.
Might be a 1.5 hour conversation when the issue just needs a quick fix (for example, a cash flow problem that can be solved by changing invoicing practices).
Might take 3 months for a medium sized project such as documenting a critical aspect of the business.
Sometimes it’s a long term engagement (such as a rapidly expanding local business moving to a regional/national presence or a business preparing for and undergoing a succession transition).
What to Expect
Your expectations are the key here. Before we begin working together, we will very clearly articulate what we understand your expectations to be, as well as what we will be doing to achieve those expectations. From our side, you can depend on us to:
Be committed to our client’s success
Listen more than we talk
Provide an honest assessment of the problem
Give you our full attention
Surprise & delight with the quality of our work
Provide metrics for measuring progress
By the way, our work is
Our solutions are priced to fit your needs. The price ranges below (on selected services) will give you an idea of our costs. The actual cost is based on:
type of problem we are solving
complexity of the issue
complexity of your organization
the size of the project
We strive to provide a very high quality product for an affordable price. We know your money is hard earned and we don’t want to spend it needlessly.
Consulting: $95 - $175/hr
Project Management: $75 - $95/hr
Documentation: $50 - $75/hr
Copywriting: $25 - $50/hr
Data Entry: $25 - $50/hr
Research: $25 - $50/hr