Workshop #3: How to Document and Measure a Process

Here’s where the rubber really meets the road! Now that you have the new process, how do you sustain it? In this session, we’ll review establishing a system of reporting, metrics and actionable analysis. Various options for documentation will be examined as will be some tips for a successful implementation.

Workshop #2: How to Improve a Process

One of our clients said it best – “I am surprised at how many business problems you can solve when you carefully write down your procedures and talk with your staff about how they could be accomplished better.”
In this session, we will consider exactly how to do that.